We want you to receive your products in perfect condition and on time.

1. Before your package embarks on its dream journey, each item goes through rigorous quality control. Our Cortisol Hub (production) reviews every detail, takes photos and makes sure everything meets our high standards before it reaches your hands. This is important to keep in mind if for any reason you receive something damaged or defective.

2. With the purchase of your order you will receive an email containing the order number. Once received, our workshop will make your Perlé piece with great care.

We will try to ensure that the production and delivery time does not exceed 15-21 days.

3. When we have it ready and your order has been shipped, you will receive a confirmation email with a tracking code, where you can track your order. Please note that the tracking link may take up to 24 hours to work. If you have an account on the deperle.es website you will be able to track your order in the "Order History" section for each order that has been shipped.

4. Once your package has shipped, we cannot change the address. For this reason, we recommend that you tell us an address where someone can receive the package during business hours. If the address has an error, has been omitted or you decide to change it while the package is en route, we cannot be responsible for possible delivery errors.

5. We consider that your order is delivered when the courier company has delivered it, according to its control system. If there is a delay and the responsibility is ours, you can cancel your order by following the procedure in the "Exchanges and Returns" section, and you will not have to worry about delivery and return costs. We do not consider delay if the order arrives on time but for some reason cannot be delivered.

6. If for any reason you are not at the delivery time, the courier company will make a second delivery attempt.

7. If after this entire process your order has still not arrived within 7 working days from the shipping date, write to us at buenosnoches@deperle.es. If you do not contact us, after 10 days your order will return to our facilities and you will be responsible for the shipping, return and any other associated charges. Remember that we are not responsible for possible delays at customs.

8. In case of loss of the order, our courier company will initiate an investigation, which usually takes approximately one to three weeks. We will contact you to decide the best way to proceed: whether we cancel the order and refund the costs already incurred, or whether we send you a new order at no additional cost. We want your shopping experience to be the best possible.

9. When your order arrives make sure everything is in good condition. If you see any bumps, breaks or damage, let the representative of the courier company know right away. Also, note any anomalies on the delivery note. If for any reason you discover a problem in the next 48 hours, write to us at buenosnoches@deperle.es.